WEN Reviews

WEN has an overall rating of 4.7 based on 21 reviews. Customer feedback on WEN is mixed: WEN reviewers highlight positive aspects like effective hair care products, pleasant scents, good customer service, easy ordering process, which strongly appeal to individuals seeking natural hair care solutions. However, WEN is often criticized for its higher price point, potential for allergic reactions, inconsistent results, limited product availability.

4.7/5.0

21 reviews

5 Stars

16

4 Stars

2

3 Stars

2

2 Stars

0

1 Star

0

All WEN Reviews (21)
william_Crofts01
June 01, 2026
"A Little Hit or Miss"
Not gonna lie, I’ve ordered this a few times and it usually works okay, but it doesn’t always feel the same. Sometimes the texture or scent seems a bit different from the last one. It’s not terrible, just kind of hit or miss for me...
ashley.Lewis
May 31, 2026
"This cleans my hair really well..."
This cleans my hair really well. It doesn’t leave it feeling stripped. My scalp feels fresh after. I like it.
JackieCain
May 28, 2026
"I reached out not expecting much, but..."
I reached out not expecting much, but they got back to me quickly and fixed the issue right away. when you need help and someone actually responds like that...
hello_josephine078
May 19, 2026
"I bought it from wen.com because my..."
I bought it from wen.com because my hair was just feeling really dry and kind of rough. I wasn’t totally sure at first, and it did take me a little while to get used to using it, but after a few washes my hair started feeling softer and more hydrated. It’s not as frizzy as it was, and my ends don’t feel like straw anymore, which is a relief. I’m still getting the hang of it a bit, but so far I’m happy with the moisture it gives my hair
Aaron_karalis75
May 16, 2026
"I’ve been using this for a little while..."
I’ve been using this for a little while now, and I did notice my hair feels softer. It wasn’t an overnight thing, though, I had to use it for a few washes before I really started seeing a difference. Overall, it’s been good for my hair.
christapadua8730
April 04, 2026
"Pretty good for what you pay"
It works well and the price feels fair to me. I wasn’t expecting anything fancy, but it does the job, so.....
Elidia_coyle70
March 24, 2026
"Auto-ship has been really easy for me"
I’ve been using my wen.com subscription for a bit now, and it’s been easy. The auto-ship billing has been clear, and it charges when I expect it to, which I really appreciate.
I like that I don’t have to think about reordering every time. It just shows up, and that’s kind of the whole point for me. No surprise fees, no weird charges on my card, no issues, so yeah, I’m happy with it so far.
hello_david932
March 21, 2026
"My hair is actually so much softer now"
I’ve been using Wen for a few weeks, my hair feels a lot better than it did before. It’s less rough, way easier to brush through, and doesn’t get nearly as frizzy after I wash it. I was kind of just hoping for a small difference, but wait, why is my hair suddenly acting like it has manners? Anyway, I’m happy with it so far
josephine1970
March 18, 2026
"I’m usually nervous trying new shampoos..."
I’m usually nervous trying new shampoos because so many of them make my scalp itchy right away, but this one has actually been really gentle and my scalp feels calm, my skin hasn’t reacted, and it’s just been such a relief to use something that doesn’t leave me irritated afterward...
thomas-Perry
March 07, 2026
"Shipping was faster than I expected"
I ordered from wen.com i thought it would take longer. I mean, the package actually showed up quickly. The tracking was okay too, not amazing or anything, but it gave me enough updates. Overall, shipping was smooth enough for me.
charles.Dulaney
February 12, 2026
"Refund was fine, just a bit slow"
I had to return something and overall it worked out, just not as quickly as I was hoping. Customer service did get back to me, but it usually took a couple of days between replies, so it felt a little drawn out. I did get my refund in the end, which I’m happy about. If you’re not in a hurry, the process is probably okay, but I think it could be clearer and a bit faster
frederick_Pittman94
February 08, 2026
"Super easy to find my way around"
The site was really simple to use, and I found what I needed fast. Checkout was smooth too, no headache at all
OCONNOR
February 02, 2026
"Really nice smell to it"
The Wen products I got, I really do like the smell of them. It’s kind of soft and clean, not too much or strong at all. Even after I wash my hair, the nice scent still stays around, which is a big reason I keep using it.
hello_kathleen743
January 29, 2026
"Not quite what I expected"
I’ll admit, I WENt into using WEN thinking it was going to be a total game changer because of how it was talked up. My waves do hold a bit better, they don’t get as frizzy, and blow drying seems quicker, so I’m happy with that part. But i also feel a little misled because the results weren’t as dramatic as I expected. It helps, just not in the miracle-product way I thought it would.
KING
January 26, 2026
"wen has been around for a while..."
wen has been around for a while, so I feel like it’s easier to trust than some random brand I’ve never heard of, you know? It just seems like a safer pick to me.
Renee_ames03
December 28, 2025
"I was scared to risk more shedding, but it worked out"
I ordered from WEN after going back and forth for a while because I’d seen some mixed reviews online. My hair is already on the thin side, so the last thing I wanted was to lose any more of it or make things worse.
I decided to play it safe and only used the cleansing conditioner a couple times a week at first. Thankfully, I didn’t notice any extra shedding, and my hair actually feels softer and not as dried out after I wash it.

Shipping was totally fine, and the site was easy enough to use. I’m glad I didn’t let worry talk me out of trying it, because I would’ve missed out on something that ended up working well for me. 5 stars.
TAYLOR
December 26, 2025
"Really happy with how it arrived"
I ordered from wen.com and felt relieved as soon as I opened the box. Everything was packed really well, with no leaks, no crushed bottles, and nothing looking like it had been tossed around.
The box itself was clean and in good shape too, which made the whole thing feel more cared for. It might seem like a small detail, but when something arrives exactly how it should, it just makes me feel better about ordering again. Definitely 5 stars from me.
lois1989
December 20, 2025
"Good ingredients, hair feels clean"
Seems to have good ingredients and leaves my hair feeling clean. Been happy with it so far
PRACH
December 18, 2025
"Everything showed up right"
I ordered from wen.com and, at least for what I was getting, everything came exactly how I picked it. Nothing was missing and the sizes were right, which isn’t always the case with online orders. It was straightforward overall and I didn’t have any issues when the package showed up.
SNOW
December 08, 2025
"Canceling was actually easy tbh"
Canceled my plan today and it went through super quick. No annoying runaround or anything, and the confirmation email showed up right away. Ngl, it was way easier than I expected

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WEN Q&A

I ordered wen and was charged for it correctly. but my account says i have another, much more expensive, order coming in as well in 12 weeks. why is that and how do i get rid of it?

My package was returned i talked to customer service where they said i got a refund and that i can reorder my package if i ordered on saturday may 16 when will they ship my package

I'd lile to cancel my haircare account

How do i get out of the monthly charges and shipments. i don't use this anymore.

Did you experience any bad reactions from using wen?

KristinaLittle
March 24, 2020

“Yes hair loss and bumps on the back of my head. No Yes, check them out”

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